Privacy Policy
Privacy Policy
Last updated: April 2026
This Privacy Policy describes how Lumala ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website lumalashop.com and make a purchase from us.
Information We Collect
• Personal Information: Name, email address, shipping address, and phone number (provided during checkout)
• Payment Information: Payment details are processed securely by Shopify Payments and are never stored on our servers
• Order Information: Purchase history, product preferences, and shipping details
• Website Usage Data: Pages visited, time spent, browser type, and device information (collected via cookies and analytics)
How We Use Your Information
• To process and fulfill your orders
• To send order confirmations, shipping updates, and delivery notifications
• To respond to your customer service inquiries
• To send promotional emails and offers (only with your consent, and you can unsubscribe at any time)
• To improve our website, products, and services
Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share information with:
• Shipping carriers (to deliver your order)
• Payment processors (to process your payment securely)
• Analytics tools (to understand website traffic — all data is anonymized)
Data Security
We use industry-standard security measures to protect your information, including SSL encryption for all transactions. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
Data Retention
• Order-related information is retained for 7 years (as required by tax regulations)
• Marketing-related information is retained until you unsubscribe or request deletion
• You may request deletion of your personal data at any time by emailing support@lumala.com
Cookies
By using our website, you agree to our use of cookies to enhance your browsing experience. Cookies help us understand how you use our site and remember your preferences. You can manage cookie settings in your browser.
Your Rights (GDPR / CCPA)
Depending on your location, you may have the right to:
• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict our processing of your data
• Request data portability
To exercise any of these rights, contact us at support@lumala.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy, please contact us at support@lumala.com.